Whoever coined the phrase, “Customer service is not a department” understood the importance of the concept. Customers are why any organization exists. The terminology varies but this rule applies to every entity from public corporations in spacious serviced offices to non-profit foundations.
With this in mind, Michael Friesen writes on a variety of leadership and organizational change topics and below are a few samples. Mike incorporates many fascinating flying stories to help illustrate the leadership points. Just request your free articles by sending us an e-mail with the titles you would like.
Article Titles
●5 Leadership Secrets
●4 Keys to Social Responsibility
●Asking for Input
●Path of Leadership
●Character & More
●Reality & Vision
●Defining Disrespect
●Resolving Conflict
●Essential Trust
●The In-Tune Leader
●Expected End (excerpts)
●The Intrigue of Leadership
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